Purview Care

    Keep your Purview investment working after go-live

    A successful Microsoft Purview deployment doesn't end at go-live. Purview Care is Cloud Life's managed service that ensures your data security configuration stays effective, adopted, and continuously improved, from pilot through long-term operation.

    What Purview Care covers

    Purview Care is designed to ensure your Microsoft Purview implementation lands sustainably within your organization. During the pilot phase, we guide adoption, validate policies, and fine-tune configurations. After go-live, we keep the setup current, translate incident trends into improvement actions, and help the organization scale further.

    Pilot guidance: support during phased rollout, gathering feedback, and processing improvements
    Monitoring and monthly trend reporting based on Microsoft Purview Activity Explorer
    Fine-tuning and expanding DLP policies and Sensitive Information Types (SITs)
    Adoption and training: workshops and key-user support focused on correct label usage and incident handling
    Monthly check-ins, priority setting, and ad-hoc support

    Objectives

    Maintain control over sensitive data and data flows

    Detect risks early and translate them into concrete improvement actions

    Keep policies and configuration current with changing processes and regulations

    Make employees aware and skilled in handling sensitive information

    Three-phase approach

    Click each phase to explore what happens at every stage.

    Phases 1 and 2 (Pilot and Go-Live) are part of the Purview implementation project, where Cloud Life works closely with your team to design, configure, and roll out Microsoft Purview. Phase 3 (Aftercare) is where Purview Care begins: we stay with your organization to keep everything running, improving, and aligned with your evolving needs.

    Guiding pilot groups, feedback rounds, fine-tuning labels and DLP policies, and preparing for organization-wide go-live.

    Select and onboard pilot groups across departments
    Validate sensitivity labels and DLP policies in real-world scenarios
    Collect structured feedback and iterate on configuration
    Prepare communication plan for broader rollout

    Monthly activities

    Each month is structured around core activities, with flexibility to adjust based on priorities.

    Monitoring and reporting

    Activity Explorer analysis, reporting, and recommendations

    Fine-tuning and expanding DLP/SITs

    Adjusting policies and SITs, testing, documenting changes

    Training and adoption

    Sessions, materials, key-user support

    Client meetings and advisory

    Check-ins, priorities, Q&A

    Flexible deployment

    Buffer for urgent in-scope issues

    Deliverables

    Monthly trend report with incidents, origin, frequency, affected departments, and recommendations
    Fine-tuning report with DLP/SIT changes, validation results, and overview of new or adjusted policies
    Monthly meeting notes with priorities and action items
    Workshops and training materials tailored to organizational needs
    Go-live checklist and post-launch evaluation

    Shared responsibilities

    Effective data security requires clear ownership. Cloud Life provides expertise, structure, and improvement advice. Your organization provides context, process knowledge, and decision-making.

    Tier 1: Operational

    First response to data security alerts, initial analysis, and initiating measures. This operational layer stays with your organization.

    Tier 2: Strategic

    Structural follow-up, driving process improvement, alignment with compliance and governance, and policy decision-making, supported by Cloud Life.

    Note: Operational handling of individual DLP alerts (triage and follow-up) remains with your organization. Cloud Life delivers proactive trend analysis, advice, and improvement actions, and can support the setup of roles and processes.

    Data security works best on a hardened foundation

    Purview Care keeps your data security effective, but the underlying Microsoft 365 environment matters just as much. Protect 365 ensures your identity, access, and device policies are continuously maintained alongside your Purview configuration.

    Learn about Protect 365